Privacy Policy
At Heavenly Drops, we respect your privacy and are committed to protecting the information you provide when you visit our website or place an order.
1. Information We Collect
When you place an order, contact us, or use our website, we may collect information such as:
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Name
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Email address
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Phone number
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Billing and shipping address
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Order and purchase details
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Payment-related information
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Information you provide when contacting customer support
We do not store your complete credit or debit card details. Payments are processed through our third-party payment providers.
2. How We Use Your Information
We may use your information to:
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Process and fulfill your orders
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Arrange shipping and delivery
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Send order confirmations and updates
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Respond to your questions and customer service requests
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Process returns, refunds, or exchanges
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Improve our products, website, and services
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Prevent fraud and protect the security of our website
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Comply with applicable legal requirements
3. Payment Information
Payments may be processed by third-party payment providers. Your payment information is handled according to the privacy and security practices of the payment provider.
4. Sharing Your Information
We may share necessary information with trusted service providers who help us operate our business, such as:
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Payment processors
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Shipping and delivery providers
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Website and e-commerce service providers
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Customer support or technology service providers
We only share information when reasonably necessary to provide our services, process your order, protect our business, or comply with legal obligations.
5. Cookies
Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage, and improve your shopping experience.
You may be able to manage cookie preferences through your browser or available website settings.
6. Data Security
We take reasonable measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure. However, no method of transmitting or storing information online can be guaranteed to be completely secure.
7. Third-Party Services
Our website may contain links to or use services provided by third parties. Their privacy practices are governed by their own privacy policies, and we encourage you to review them.
8. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact Heavenly Drops through our available customer support channels.